Receptionist

POSITION SUMMARY The receptionist serves as the initial point of contact for everyone entering the facility.
Responsibilities include greeting visitors, Answering telephones and directing callers to the appropriate party, and assisting with general administrative support functions of facility.
It is a part-time temporary position M-F 7:00AM-3:00PM.
DUTIES AND RESPONSIBILITIES Demonstrates commitment to the company's mission, values, and standards of ethical behavior Models a positive and professional image that emulates the organization's mission and encourages a spirit of cooperation with co-workers.
Provides assistance to co-workers and promotes teamwork by sharing information useful to achieving desired results.
Ensures that all residents are treated fairly, with kindness, dignity, and respect, and their rights are protected at all times 4.
Respect and uphold all residents' personal and property rights whenever carrying out duties, including knocking Before entering a resident's room 5.
Complies with all company and departmental policies and procedures.
6.
As the initial point of contact for the facility, both in person and telephonically, creates a positive, professional, caring first impression.
7.
Greets and assists visitors in a friendly and professional manner.
8.
Answers telephone, determines nature of call and routes calls appropriately and expeditiously.
9.
Receives inquiries and releases information in accordance with established policies and procedures.
10.
May maintain a current list of residents by name and room number, emergency phone numbers of on-call personnel, Department extensions, key personnel, etc.
May maintain a current listing of residents who may not receive phone calls due to their condition and refers such calls to charge nurse.
11.
Receives requests from within the facility and locates personnel through the paging system.
12.
Gives directions and information to visitors, guests, residents, etc.
13.
Reports suspicious persons and information to the supervisor immediately.
14.
Ensures guests abide by existing rules and refuse admission to persons directed.
15.
May perform one or more of the following duties and responsibilities: •Ensures outgoing mail is ready for pick up at designated times •Sorts, distributes and routes incoming mail to appropriate residents, departments, and or personnel •Distributes paychecks •Prepares correspondence, reports, statements, minutes of meetings, agendas, etc •Maintains files and other records •Prepares and sends statements, letters and or other correspondence to residents, family members, etc.
•Arranges for meetings, conferences, etc.
Makes business trip arrangements as requested Performs unscheduled administrative tasks as directed Maintains the correct and complete inventory of office supplies.
•Receive checks, prepare deposits, and take deposits to the bank.
16.
Maybe cross-trained in Admissions, Payroll and Accounts Payable functions and provide backup in these areas.
17.
Reports the following in accordance with established facility procedures and regulatory standards: accidents and incidents; resident grievances, complaints, allegations of resident abuse and/or misappropriation of resident property; occupational exposure to blood, body fluids, infectious materials, and hazardous chemicals; concerns and suspected incidences of non-compliance including but not limited to hazardous conditions and equipment.
18.
Adheres to state and federal regulations and company policies and procedures; HIPAA confidentiality standards of resident and facility information; Infection Control, Universal Precautions, OSHA and safety standards; and established Safety precautions and regulations (including the use of mechanical lifts when lifting or moving heavy individuals or objects) in the performance of tasks and the use of equipment and supplies.
19.
Maintains a safe and clean work area.
20.
Attends orientation, in-services, and meetings as required.
Participates in OSHA and CDC in-service training programs for hazardous communication, TB management, and bloodborne pathogens standard.
May participate in workshops and seminars to stay current with changes in the field and maintain professional status.
21.
Takes responsibility for staying updated on new regulations, best practices, and internal policies and procedures.
22.
Demonstrates knowledge of the facility and departmental quality improvement activities.
Recommends to supervisor any equipment and supplies needed for the department as well as any departmental improvements.
23.
Utilizes most efficient, safe, and cost-effective techniques and methods, and uses supplies and equipment in most Efficient manner to minimize waste.
24.
Participates in and assists in departmental studies and projects as required.
25.
May perform administrative duties such as completing forms, reports, etc.
, and submit to supervisor as necessary.
26.
Performs other related duties as required.
The above listing of duties and responsibilities is not intended to be all-inclusive but rather to serve as a description of the range of duties and The general nature of the position.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
KNOWLEDGE, SKILLS, ABILITIES & QUALIFICATIONS 1.
Previous customer service experience preferred 2.
High school diploma or equivalent required 3.
May require proficiency in office applications including multi-line switchboard, copier and mailing equipment, 10key calculator as well as Federal Express and UPS 4.
Pleasant voice and clear speech required 5.
Commitment to the VVCC mission to consistently deliver high-quality, person-centered care with dignity, respect, Compassion, and integrity, and to enrich every life we touch.
Embracing of VVCC's values of care & compassion, community, honesty & integrity, teamwork, innovation, and safety 6.
Ability to represent the Company in an ethical and professional manner, and to maintain accountability 7.
Ability to interact tactfully, effectively, and professionally with other employees, residents, family members, visitors, Government agencies/personnel and the general public, as needed 8.
Must be able to relate to and work with physically and/or mentally ill, disabled, elderly, emotionally upset, and at times hostile people within the facility and treat them with respect and consideration regardless of their cognitive or functional level 9.
Willingness and ability to function as an effective team member through good communication and cooperation to meet departmental goals 10.
Must demonstrate flexibility and ability to adapt to change 11.
Ability to organize, prioritize and meet deadlines 12.
Ability to maintain confidentiality and be discreet 13.
Must be able to multitask and handle pressure 14.
Must be able to follow instructions and accept feedback 15.
Must successfully pass a background check, health exams, and any other pre-employment requirements 16.
Must be able to operate departmental equipment, as appropriate 17.
Willing to work beyond normal working hours, weekends, holidays, and/or on other shifts and in other positions, when necessary 18.
Must be able to read, write and speak the English language sufficiently and comprehensibly enough to perform the essential functions of the job 19.
Sufficient computer skills including proficiency in Microsoft Office, Outlook, and /or Internet to perform required duties 20.
Knowledge of standard office practices 21.
Ability to understand and follow applicable regulations, policies, and procedures fully and consistently